Question 1

How quickly can you fix my damaged panels?

Accepted Answer

We understand that damaged garage door panels are both an eyesore and a security concern. In most cases, we can assess and repair panel damage within 24-48 hours of your call.   For common panel types, we often have replacement panels in stock or can source them within a day. If your door uses custom or discontinued panels, sourcing may take 3-5 business days, but we'll provide temporary solutions to ensure your garage remains secure.  Our technicians arrive with fully stocked trucks and can handle many panel replacements in a single visit. For emergency situations where your garage door is compromised and won't close, we prioritize your repair and can often provide same-day service.  Factors that affect repair time include: • Panel availability and type • Extent of damage • Whether additional components were affected • Your location within our service area  Call us at 1-509-309-7927 for a free assessment and accurate timeline for your specific situation.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panel damage can occur from various sources, and understanding the cause helps prevent future damage. Here are the most common causes we see in the Columbia River Gorge:  Vehicle Impact: The most common cause of panel damage. Even a minor bump can dent or crack panels, especially on aluminum or fiberglass doors.  Weather Damage: The Gorge's famous winds can blow debris into doors or cause stress from rapid temperature changes. Hail, falling branches, and extreme cold can all damage panels.  Age and Wear: Over time, panels can warp, rust, or deteriorate from UV exposure and general wear, especially on older doors without modern protective coatings.  Improper Operation: Forcing a door open or closed when obstructed, or issues with the opener system, can cause panels to bend or break.  Impact from Objects: Balls, bikes, and other objects stored in the garage can hit the door from inside. Ladders and tools leaning against closed doors also cause damage.  Foundation Settlement: If your home's foundation shifts, it can cause the door frame to become misaligned, putting stress on panels.  Poor Maintenance: Lack of regular lubrication and adjustment can cause components to wear unevenly, leading to stress damage on panels.  Prevention tips: • Park vehicles carefully and consider installing parking guides • Keep the garage organized with proper storage • Schedule annual maintenance • Address minor issues before they become major problems  If you notice any panel damage, address it promptly to prevent further deterioration and security issues.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. That's why we offer several flexible financing options to help make your new fiberglass door affordable.  Financing Options Available:  • 0% APR for 12 months: For qualified buyers, pay no interest when paid in full within 12 months.  • Low monthly payments: Spread the cost over 24-60 months with competitive rates.  • Same-day approval: Quick credit decisions so you can move forward with your project.  Why Fiberglass Doors Are Worth the Investment:  Fiberglass garage doors offer exceptional value: • Dent-resistant construction • Excellent insulation properties (R-values up to 18) • Won't rust, rot, or corrode • Low maintenance requirements • Modern styling options including wood-grain finishes • 15-20+ year lifespan with proper care  What's Included in Installation:  Our installation packages include: • Complete removal and disposal of your old door • Professional installation by certified technicians • New hardware, tracks, and weatherstripping • Opener adjustment or installation (if needed) • Safety feature testing and adjustment • White Salmon Garage Doors's 3-year warranty  Getting Started:  1. Schedule a free in-home consultation 2. Choose your door style and features 3. Get a complete quote with financing options 4. Quick credit approval (if financing) 5. Professional installation, typically within 1-2 weeks  Contact us today at 1-509-309-7927 to discuss financing options and schedule your free consultation. We'll help you find the perfect fiberglass door that fits both your style and budget.

Question 4

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours for our experienced technicians. However, several factors can affect the timeline:  Standard Single Door Installation: 3-4 hours Double Door Installation: 4-6 hours With New Opener Installation: Add 1-2 hours Complex Installations (custom sizes, special features): 6-8 hours  Our installation process includes: 1. Removal and disposal of old door 2. Frame inspection and adjustment if needed 3. Track installation and alignment 4. Door panel assembly and installation 5. Spring system installation and calibration 6. Opener installation or reconnection 7. Safety sensor calibration 8. Complete testing and adjustment 9. Customer walkthrough and education  We always schedule adequate time to complete the job right, without rushing.

Question 5

What brands of garage doors do you install and service?

Accepted Answer

We work with all major garage door brands and can service virtually any door regardless of manufacturer. Our team is factory-trained on the following brands:  Premium Brands: • Clopay • Amarr • Wayne Dalton • CHI Overhead Doors • Martin Door  Opener Brands We Service: • LiftMaster • Chamberlain • Genie • Craftsman • Linear • Marantec  As an authorized dealer for several manufacturers, we can offer factory warranties and have direct access to genuine replacement parts. Even if your door is from a lesser-known brand, our technicians have the expertise to service it properly.  Not sure what brand you have? No problem—our technicians can identify your door and source appropriate parts during a service call.

Question 6

Is my garage door covered under your warranty?

Accepted Answer

White Salmon Garage Doors stands behind our work with comprehensive warranty coverage:  Our Installation Warranty: • 3-year labor warranty on all installations • Covers any defects in workmanship • Includes return visits for adjustments  Manufacturer Warranties: • Doors: 1-year to lifetime depending on brand/model • Openers: 1-3 year motor warranty • Springs: 3-5 year warranties on high-cycle springs  Repair Warranty: • 90-day warranty on all repairs • Parts warrantied per manufacturer specifications  What's NOT Covered: • Damage from accidents or misuse • Normal wear items (weatherstripping, batteries) • Damage from modifications by others • Doors not maintained per recommendations  To maintain warranty coverage: • Schedule annual maintenance • Use only authorized technicians for repairs • Report issues promptly • Keep service records  Contact us with your service date and we can verify your specific warranty coverage.

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